In order to be successful one must take pride in themselves and their work ethics. Associating this with the duties of the communications center means the dispatcher should always value the way they treat callers, handle multi-tasking duties, make computer data entries, and above all, how they handle emergency situations. Gratification for a job-well-done is food for the soul and causes one to have more self-respect. Pride can be seen in many communication centers when the dispatchers place a higher standard of expectation on themselves; but one must remember not to fall into the trap of arrogance. Arrogance can be the downfall of a dispatcher, which ultimately may danger the integrity of the communications center. One should always be prideful of their skills and duties and wear them proudly while squelching the spirit of arrogance at the same time.

Personality is the result of professionalism and pride working together at its best. It must be our goal as dispatchers to bind these two together and assure that the integrity of our communication centers are at their best. To reach this goal we must first realize that what we say and the actions we take may impact not only the integrity of how we handle the call, but also the attitude of the caller toward the dispatcher, communication center, and the agency. To maintain this personality one must remember that professionalism and pride are two main ingredients in making a successful communications center. Now, ask yourself, what have I done lately to improve the integrity of my center?