search for our extended family and the citizens who were taken from us so cruelly at the New York City World Trade Center and the Pentagon.

During the long vigil for the Worcester fire, someone suggested a visible symbol of our concern and respect for those who had been taken from us in that incident. Because it was the Christmas season, this person proposed each household leave a single red light bulb blazing in a window to symbolize grief and respect for our fallen heroes. Many of you will remember seeing the red candles in homes throughout the country as the idea took hold.

It has been proposed that we, as a nation, rekindle those candles of sympathy. Please consider going to your attic or garage - wherever you keep your holiday lights - and place an electric candle in a window of your home to commemorate those lost in New York, Washington and Pennsylvania.

Use a red light to memorialize the firefighters, EMTs and paramedics. Use a blue light to memorialize the police officers. And finally, use a white light to memorialize the innocent civilians killed by these cowardly acts.

These lights would stay lit 24 hours a day, 7 days week, until the last person has been recovered. Of course, you could leave the candles lit longer than that time if, perhaps, you feel a permanent reminder is necessary.

I appreciate your consideration of this memorial symbol, as we here on Cape Cod and in Massachusetts are doing to show the world our resolve as a public safety community and nation. If you are inclined to, pass this message your family members and friends. Let's light up the world with this gesture.

Thank you so much,
Joe McNeil, Captain (retired), Harwich (Mass.) Fire Department
Past President, APCO International
Courtesy of National APCO

Hijacked Plane Procedures for Dispatchers
By Steve Souder

Considering the tragic events of September 11, 2001 and that several passengers on the hijacked planes made telephone calls from aboard the planes, the Arlington County, VA Public Safety Emergency Communications Center (PSECC) developed a procedure to handle 9-1-1 and other calls that may be received by
the PSAP from a person aboard an airplane. The Federal Aviation Administration (FAA) was asked to review and approve the procedure, which it did. The text of the procedure follows for any PSAP that may elect to replicate same. The telephone numbers listed in the procedure are to the FAAs National Operations Manager office located in Northern Virginia (Area Code 703) and are the numbers to call regardless of where in the
United States

(Continued on page 7)

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